HealthWorksAI (“HWAI,” “we” or “us”) has issued this Global Data Protection and Privacy Notice (“Notice”) to describe how we handle personal information that you may provide to us for your use of our SaaS solutions, as specified below.
We respect the privacy of individuals and are committed to handling personal information responsibly and in accordance with applicable law. This Notice sets out the personal information that we collect and process about you, the purposes of the processing and the rights that you have in connection with it.
If you are in any doubt regarding the applicable standards, or have any comments or questions about this Notice, please contact us at the contact details in Section 9 below.
We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, in order to transact business with you, on behalf of the company you work for, as our customer. We will only use such Personal Information for the purposes of providing information which you have requested, fulfilling business transactions, or for other purposes set out in this Notice.
HWAI may also collect Personal Information indirectly from third parties, such as our business partners, or members of your Community.
We may collect the following information, depending on the SaaS application being used:
We do not collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, or data concerning health or sexual orientation.
We process Personal Information through HWAI’s global IT systems, which include tools and systems that help us to administer customer accounts, orders and business transactions and share information across HWAI systems, and with related corporate entities, as described in Section 4.1 below. This includes transferring Personal Information to our servers in the US (see also Section 6.1 below). Our company in the US, HealthWorks Analytics LLC may host these servers or utilize third party servers and applications, but in either case will be responsible for the security access of Personal Information on the systems.
You may provide Personal Information to HWAI through our “registration” page, by processing orders in order to use the SaaS products which run on HWAI’s multi-tenant SaaS platforms (e.g., HealthWorksAI), or as standalone single tenant instances as follows:
HealthWorksAI SaaS products:
We may make use of Personal Information that we collect to help us administer the SaaS products and platforms:
Our SaaS products use cookies. Most browsers allow you to turn off cookies or to receive a warning before a cookie is stored on your hard drive.
If you do not wish us to make use of your Personal Information in this way, please email clientsuccess@healthworksai.com.
We may also collect and use Personal Information when it is necessary for other legitimate purposes, such as to help us conduct our business more effectively and efficiently, for example, for general IT resourcing on a global level and information security/management.
We also may use your personal information where we consider it necessary for complying with laws and regulations, or to exercise or defend the legal rights of the HWAI global group of companies.
Employees of HWAI may be given access to Personal Information which we collect, but their use will be limited to the performance of their duties and the reason for processing. Our employees, contractors and agents who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any other purposes.
HWAI data centers for the SaaS solutions are located in the United States.
HWAI will never sell, rent, or disclose to unaffiliated third parties your Personal Information unless we have your permission or are required by law to do so. When we permit a third party to access Personal Information, we will implement appropriate measures to ensure the information is used in a manner consistent with this Notice and that the security and confidentiality of the information is maintained.
We may disclose Personal Information to third parties on other lawful grounds, including:
You can request correction, update and deletion of your Personal Information via e-mail sent to clientsuccess@healthworksai.com, and we will use reasonable efforts to contact you regarding your request. To update or delete your Personal Information or correct an inaccuracy, we may ask you to verify your identity and cooperate with us in our effort.
Personal Information will be retained no longer than necessary in relation to the business purposes for which such Personal Information is provided and to fulfill legal requirements.
We are committed to ensuring that your information is secure. We have put in place appropriate technical, physical, and administrative procedures to safeguard and secure the information we collect in order to prevent unauthorized access or disclosure.
HWAI reserves the right, in its discretion, to make changes to any part of the SaaS products, platforms or this Notice. HWAI may change Notice from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes. This Notice is effective from May 25, 2018. By continuing to use the SaaS products and services, you consent to this Notice as amended.
If you have any questions about this Notice, or wish to make a complaint about our data handling practices, you may contact:
Data Protection Officer
HealthWorks Analytics LLC
5550 Glades Road Suite 500 #1033 Boca Raton, FL 33431
Ph: 908 864 0238
Email: clientsuccess@healthworksai.com
We will investigate any complaints received in writing and do our best to resolve them with you as soon as possible.
