Senior Account Manager

Explainable Artificial Intelligence is an approach to building AI systems that can provide clear explanations for their decisions and actions. It aims to increase transparency and trust in AI by enabling humans to understand how AI algorithms arrive at their choices. This is especially important in healthcare, where AI systems are increasingly used to support business decisions.

We are HealthWorksAI™; our mission is to develop and implement cutting-edge XAI solutions for designing health insurance products, specifically for Medicare Advantage. We aim to create cost-effective healthcare plans tailored to individual needs, ensuring optimal patient care at affordable prices. By identifying and mitigating bias in plan design, we are committed to promoting fairness and inclusivity, ultimately empowering insurers to make informed decisions that elevate the quality of care and benefit all stakeholders.

Job description

As a Senior Account Manager on our Client Success team, you’ll own a portfolio of 5–7 mid-market and enterprise health plan clients, driving adoption of our SaaS analytics platform, delivering measurable value, and expanding relationships over time. You’ll act as a trusted strategic advisor to senior payer leaders navigating Medicare, Medicaid, and Marketplace challenges.

What You’ll Do:

Own account management: Lead end-to-end management of high-growth payer accounts—from onboarding through renewal and expansion.
Build strategic relationships: Develop trusted partnerships with senior leaders across Medicare, Medicaid, and Marketplace lines of business.
Deliver QBRs: Conduct high-quality Quarterly Business Reviews focused on value realization, platform adoption, and strategic planning.
Drive adoption: Lead client training and enablement sessions; use usage analytics (e.g., Amplitude) to identify adoption gaps and engagement opportunities.
Expand accounts: Identify and execute upsell and cross-sell opportunities; manage pipeline and expansion targets in HubSpot.
Manage projects: Oversee complex client initiatives using tools like Asana or ClickUp, ensuring timely delivery across cross-functional teams.
Collaborate internally: Partner with Product and Engineering teams to translate client feedback into actionable roadmap input.

What We’re Looking For

Experience You’ll Need:

5+ years managing payer or health system accounts in a Client Success, Account Manager, or Account Director role.
Deep Medicare expertise — including regulatory changes, reimbursement models, Medicare Advantage operations, and market intelligence.
Strong understanding of Medicaid and Marketplace plan priorities and performance levers.
Proven track record of driving SaaS adoption, renewals, and revenue growth across a complex account portfolio.
Hands-on experience with project management tools (ClickUp, Asana) and CRM platforms (HubSpot).

What You’ll Bring to the Table:

Communication skills: Exceptional communication and executive presentation skills — comfortable in boardroom and high-stakes client meetings.
Analytical thinking: Ability to translate complex analytics into clear, actionable client recommendations.
Writing skills: Strong writing skills for client communications, QBRs, and cross-functional collaboration.
Bonus: Background in healthcare analytics, value-based care, risk adjustment, consulting, or health plan operations.

Why You will Love Working Here

Work on products that make a real difference in how healthcare is designed and delivered.
Open leave policy and flexible working hours — work when and how you’re most effective.
Fully remote with regular team retreats at exciting neutral locations.
Join a mission-driven team at the intersection of business, math, and technology.

Ready to shape the future of Medicare Advantage? Apply now to be part of our new-age HealthWorksAI product suite built at the intersection of business, math, and technology.